Optimal Flow Agency ("we," "us," or "our"), located in Cherokee Village, Arkansas, is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information — name, email address, phone number, business name
- Payment information — processed securely through Stripe; we do not store card numbers
- Business information — details about your operations shared during onboarding or discovery
- Communications — emails, messages, or other correspondence you send us
We may also collect limited technical data when you visit our website (IP address, browser type, pages visited) through standard analytics tools.
2. How We Use Your Information
We use your information to:
- Deliver the services you purchased
- Communicate with you about your project, invoices, and updates
- Send relevant follow-up and outreach related to our services (you can opt out at any time)
- Improve our services and business processes
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Third-Party Services
To deliver our services, we use the following third-party tools that may process your data:
- Stripe — payment processing (Stripe Privacy Policy)
- Resend — transactional email delivery
- Google — calendar scheduling and workspace tools
- Twilio — SMS communication (where applicable)
- Make / n8n — workflow automation (where applicable to your engagement)
Each of these providers has their own privacy practices governing data they handle on their platforms.
4. Data Retention
We retain your information for as long as necessary to deliver services and meet legal obligations. Project-related data is typically retained for 2 years after project completion. You may request deletion of your data at any time (see Section 7).
5. Cookies
Our website may use cookies for basic functionality and analytics. We do not use cookies for advertising. You can disable cookies in your browser settings, though this may affect site functionality.
6. Security
We take reasonable precautions to protect your information, including encrypted transmission (HTTPS) and access controls on business accounts. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise any of these rights, email us at traveze8047@gmail.com. We will respond within 30 days.
8. Children's Privacy
Our services are intended for business owners and are not directed at individuals under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will post the updated version with a revised date. Continued use of our services after changes are posted constitutes acceptance.
10. Contact
Questions about this Privacy Policy? Contact us at traveze8047@gmail.com.