Refund Policy

Non-refundable once the assessment has been delivered or accessed. This is a diagnostic service — the analysis is performed and delivered as the product itself. Refunds are only issued in the case of duplicate payment or a technical error that prevented delivery.

Engagements begin with a non-refundable deposit (typically 50% of project total). If you cancel before any work has started, a full refund of any paid amount may be issued within 7 days of payment at our discretion. Once work has commenced, the deposit is non-refundable. Remaining milestone payments are due only upon milestone delivery — you are not charged for work that has not been performed.

Structured as milestone-based payments. Each milestone payment covers a defined phase of work. Refunds are not issued for completed milestones. If an engagement is terminated before a milestone is completed, we will deliver all work product to date and issue a pro-rated refund for the uncompleted portion of that milestone, if applicable.

Month-to-month. Cancel anytime with 14 days written notice before your next billing date. Monthly fees are non-refundable for any month in which work has been performed. Cancellation takes effect at the end of the current billing period.