These Terms of Service ("Terms") govern your use of services provided by Optimal Flow Agency ("we," "us," or "our"), located in Cherokee Village, Arkansas. By purchasing or accessing any of our services, you agree to these Terms in full.
1. Services
Optimal Flow Agency provides business automation consulting and implementation services, including but not limited to:
- Revenue Systems Assessment — a diagnostic evaluation of your business's lead capture and response workflows ($500)
- Core Automation Build — design and installation of automated revenue systems ($3,000–$10,000)
- Revenue Engine Build — full operational workflow transformation ($10,000–$25,000)
- Growth Partner Retainer — ongoing system management and optimization ($3,000–$15,000/month)
Specific scope, deliverables, and timelines for each engagement are defined in a separate Project Agreement or Proposal provided at the time of purchase.
2. Payment
All fees are listed in U.S. dollars. Payment is due at the time of purchase or at the milestone intervals specified in your Project Agreement. We accept payment via Stripe. By providing payment information, you authorize us to charge the agreed-upon amount.
For multi-milestone engagements, work on subsequent phases begins only upon receipt of the corresponding milestone payment.
3. Refunds
Please review our Refund Policy for full details. In summary:
- The Revenue Systems Assessment is non-refundable once delivered or accessed.
- For implementation projects, deposit payments are non-refundable once work has commenced.
- Refunds for unstarted work may be issued at our discretion within 7 days of payment.
- Monthly retainer fees are non-refundable for any month in which work has been performed.
4. Client Responsibilities
You agree to provide accurate business information, timely access to required accounts and tools, and reasonable cooperation during the engagement. Delays caused by failure to provide required access or information may affect delivery timelines and do not constitute grounds for a refund.
5. Intellectual Property
Upon full payment, you own the deliverables built specifically for your business. We retain ownership of our underlying templates, frameworks, methodologies, and tooling. We may reference the engagement as a case study unless you request otherwise in writing.
6. Confidentiality
We treat your business information as confidential and do not share it with third parties except as required to deliver the services (e.g., integration with tools you authorize). You agree to keep any proprietary frameworks or templates we provide confidential.
7. Results Disclaimer
We do not guarantee specific revenue outcomes, lead volumes, or conversion rates. Results depend on factors outside our control, including market conditions, your existing customer base, and how systems are maintained after delivery. We deliver well-built systems — business outcomes depend on how they're used.
8. Limitation of Liability
To the maximum extent permitted by law, Optimal Flow Agency's total liability for any claim arising from these Terms or our services is limited to the amount you paid us in the 30 days preceding the claim. We are not liable for indirect, incidental, or consequential damages.
9. Termination
Either party may terminate an engagement with written notice. Upon termination, you owe payment for all work completed to date. We will deliver any completed work product at the time of termination.
10. Governing Law
These Terms are governed by the laws of the State of Arkansas. Any disputes will be resolved in the courts of Fulton County, Arkansas.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
12. Contact
Questions about these Terms? Email us at traveze8047@gmail.com.